Processes don't do work, people do

Practice provides the rails on which knowledge flows.

If I ain't learning, it ain't fun.

If you can design the physical space, the social space, and the information space together to enhance collaborative learning, then that whole milieu turns into a learning technology.

The need for innovation – the lifeblood of business – is widely recognized, and imagination and play are key ingredients for making it happen.

People need to know more than what a piece of information means. They also need to know how the information matters.

For me, the concept of design is more than object-oriented; it encompasses the design of processes, systems and institutions as well. Increasingly, we need to think about designing the types of institutions we need to get things done in this rapidly accelerating world.