I learned 30 years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.

Any seeming deception in a statement is costly, not only in the expense of the advertising but in the detrimental effect produced upon the customer, who believes she has been misled.

When a customer enters my store, forget me. He is king.

I know that half of my advertising dollars are wasted ... I just don't know which half.

Let those who follow me continue to build with the plumb of honor, the level of truth, and the square of integrity, education, courtesy and mutuality.

It's easy to work for somebody else; all you have to do is show up.

Courtesies cannot be borrowed like snow shovels; you must have some of your own.