Pay real attention to your basic human instincts when you face gray area decisions, but also try to have a clear sense of when you have done all you can reasonably do.

To overcome cultural resistance I think it's important to start with strong analysis, so you're sure that you're right about what needs changing or fighting. And then you have to articulate the best case you can and start working patiently to build support and to mobilize allies.

Communication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.

Don't throw up your hands or abandon your values when you run into political difficulties. Stop, get a sense of the political terrain, and experiment with some ways to move cautiously forward.

Sometimes creativity just means the daily work of helping others to see a problem in a different way.

Tempered intuition is more than beneficial. It's usually critical to resolving gray area problems. In other words, in the end, these problems are resolved by someone in a position of authority saying this is what I think we should do and will do to address this problem.

Pay real attention to your basic human instincts when you face gray area decisions, but also try to have a clear sense of when you have done all you can reasonably do.