Hoarding knowledge ultimately erodes your power. If you know something important, the way to get power is by sharing it.
Joseph BadaraccoPay real attention to your basic human instincts when you face gray area decisions, but also try to have a clear sense of when you have done all you can reasonably do.
Joseph BadaraccoSometimes, there are no simple or easy solutions to gray area problems. Or, put differently, the "solution" is working intelligently, with many other people, for months or even years - guided by a basic direction and a few central values that really matter to you and others.
Joseph BadaraccoCommunication can't always follow the top-down model. With the fluidity of information in business today, leaders need to be masterful listeners; they need to be able to receive as well as send.
Joseph Badaracco