For many phenomena, 80% of consequences stem from 20% of the causes.

For many phenomena, 80% of consequences stem from 20% of the causes.

It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

Without a standard there is no logical basis for making a decision or taking action.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Quality planning consists of developing the products and processes required to meet customer's needs