It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

Without a standard there is no logical basis for making a decision or taking action.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.