Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

For many phenomena, 80% of consequences stem from 20% of the causes.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

Quality planning consists of developing the products and processes required to meet customer's needs