Pareto's Principle: you generally spend 80% of your time on 20% of the project.

Without a standard there is no logical basis for making a decision or taking action.

For many phenomena, 80% of consequences stem from 20% of the causes.

What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

Quality planning consists of developing the products and processes required to meet customer's needs

A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what.

All improvement happens project by project and in no other way.