Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Quality planning consists of developing the products and processes required to meet customer's needs

Without a standard there is no logical basis for making a decision or taking action.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

All improvement happens project by project and in no other way.

Pareto's Principle: you generally spend 80% of your time on 20% of the project.

For many phenomena, 80% of consequences stem from 20% of the causes.