Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

For many phenomena, 80% of consequences stem from 20% of the causes.

Without a standard there is no logical basis for making a decision or taking action.

Quality planning consists of developing the products and processes required to meet customer's needs

Pareto's Principle: you generally spend 80% of your time on 20% of the project.