Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

...every successful quality revolution has included the participation of upper management. We know of no exceptions.

Quality planning consists of developing the products and processes required to meet customer's needs

Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

Without a standard there is no logical basis for making a decision or taking action.

All improvement happens project by project and in no other way.

Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.