There were times where I felt I was pressing a little bit too hard with the humor, and I had to pull back, because the overriding concern of the book was to create this disease that had no cure and make you pay attention to every emotional stage of what happens.

I've always thought things were absurd. It would take a lot more effort for me to see things as reasonable.

There were times where I felt I was pressing a little bit too hard with the humor, and I had to pull back, because the overriding concern of the book was to create this disease that had no cure and make you pay attention to every emotional stage of what happens.

I think one of the ways you avoid being angry is to avoid being angry at the people in power. They might do crappy things, and piss you off, and make bad decisions, but they shouldn't be hated simply because they're in power. And I thought it was important to humanize them if the book was going to be even-handed to all the different ways you encounter people at work.

If someone were plucked from the group and given those responsibilities, they might find themselves growing more aloof, just by virtue of that promotion. Suddenly the group culture excludes you. I saw this in my own working life, and I don't think it's a coincidence - I sensed a kind of loneliness in middle managers especially.

We suffered failures of imagination just like everyone else, our daring was wanting, and our daily contentment too nearly adequate for us to give it up.

We told him to get on with it. We liked wasting time, but almost nothing was more annoying than having our wasted time wasted on something not worth wasting it on.