Every time you hear someone read your book and liked your book, you're never sure whether that's going to follow with a similar remark from someone else. Perhaps I have low expectations, but whenever I hear someone say, 'I liked your book,' I don't know if it's going to happen again.

I think one of the ways you avoid being angry is to avoid being angry at the people in power. They might do crappy things, and piss you off, and make bad decisions, but they shouldn't be hated simply because they're in power. And I thought it was important to humanize them if the book was going to be even-handed to all the different ways you encounter people at work.

Things could be worse and things could be so much better.

The office is a romantic enabler because you're always around the person you have a crush on. There's no escape from, and maybe no desire to escape from, those pressure-cooker conditions. And there's an automatic series of things you have to talk about all the time.

We told him to get on with it. We liked wasting time, but almost nothing was more annoying than having our wasted time wasted on something not worth wasting it on.

A child, thought Carl, is not the only result of childbirth. A mother, too, is born. You see them every day--nondescript women with a bulge just above the groin, slightly double-chinned. Perpetually forty. Someone's mother, you think. There is a child somewhere who has made this woman into a mother, and for the sake of the child she has altered her appearance to better play the part.

I don't actually think of the internet as the bad guy. I think of the internet as doing a hell of a lot of wonderful, fascinating, interesting things. A lot of information that's exchanged on the internet is extremely useful, and every once in a while it percolates up to knowledge. Wisdom is far harder to come by.