If written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached.

The whole country wants civility. Why don't we have it? It doesn't cost anything. No federal funding, no legislation is involved. One answer is the unwillingness to restrain oneself. Everybody wants other people to be polite to them, but they want the freedom of not having to be polite to others.

. . . women were brought up to have only one set of manners. A woman was either a lady or she wasn't, and we all know what the latter meant. Not even momentary lapses were allowed; there is no female equivalent of the boys-will-be-boys concept.

Meanwhile, the empty forms of social behavior survive inappropriately in business situations. We all know that when a business sends its customers 'friendly reminders,' it really means business.

many of the guests will eventually leave the table to watch football on television, which would be a rudeness at any other occasion but is a relief at Thanksgiving and probably the only way to get those people to budge.

It is not rude to turn off your telephone by switching it on to an answering machine, which is cheaper and less disruptive than ripping it out of the wall. Those who are offended because they cannot always get through when they seek, at their own convenience, to barge in on people are suffering from a rude expectation.

The etiquette business has its emergencies, heaven knows, but it is in the nature of etiquette emergencies that once one realizes what one has done, it is too late. One might as well get a good night's sleep and send flowers with an apology in the morning.