If written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached.

Yes, etiquette is hypocritical. Yes, it does inhibit children - if you're lucky. But the idea that it's elitist and irrelevant is like saying language is elitist and irrelevant.

When you consider how epidemic boredom is in our time, you have to concede that entertaining is a healing art.

You don't want to look too chic at a Washington party or people will think you don't have a job worth losing.

Etiquette enables you to resolve conflict without just trading insults. Without etiquette, the irritations in modern life are so abrasive that you see people turning to the law to regulate everyday behavior. This frightens me; it's a major inroad on our basic freedoms.

It has always puzzled me, in my business, that people think they have to answer questions, no matter how disagreeable or dangerous, just because they were asked. Of course, we journalists would be out of business if they didn't.

Visiting the sick is supposed to exhibit such great virtue that there are some people determined to do it whether the sick like it or not. ... All visitors everywhere are supposed to make plans to depart if they observe their hosts visibly wilting or in pain, but this is especially true at hospitals.