If written directions alone would suffice, libraries wouldn't need to have the rest of the universities attached.

Many people mistakenly think a new technology cancels out an old one.

The rationale that etiquette should be eschewed because it fosters inequality does not ring true in a society that openly admits to a feverish interest in the comparative status-conveying qualities of sneakers. Manners are available to all, for free.

One should not be assigned one's identity in society by the job slot one happens to fill. If we truly believe in the dignity of labor, any task can be performed with equal pride because none can demean the basic dignity of a human being.

The etiquette business has its emergencies, heaven knows, but it is in the nature of etiquette emergencies that once one realizes what one has done, it is too late. One might as well get a good night's sleep and send flowers with an apology in the morning.

Like language, a code of manners can be used with more or less skill, for laudable or for evil purposes, to express a great variety of ideas and emotions. In itself, it carries no moral value, but ignorance in use of this tool is not a sign of virtue.

I make a distinction between manners and etiquette - manners as the principles, which are eternal and universal, etiquette as the particular rules which are arbitrary and different in different times, different situations, different cultures.