The etiquette of intimacy is very different from the etiquette of formality, but manners are not just something to show off to the outside world. If you offend the head waiter, you can always go to another restaurant. If you offend the person you live with, it's very cumbersome to switch to a different family.

Miss Manners herself, while never rude, is given to pulling a fast pinch in the way of a handshake on those who believe in kissing on, not even the first date, but the first sighting.

The simple idea that everyone needs a reasonable amount of challenging work in his or her life, and also a personal life, complete with noncompetitive leisure, has never really taken hold.

Honesty has come to mean the privilege of insulting you to your face without expecting redress.

It is not rude to turn off your telephone by switching it on to an answering machine, which is cheaper and less disruptive than ripping it out of the wall. Those who are offended because they cannot always get through when they seek, at their own convenience, to barge in on people are suffering from a rude expectation.

It is a widespread and firm belief among guests that their departure is always a matter of distress to their hosts, and that in order to indicate that they have been pleasantly entertained, they must demonstrate an extreme unwillingness to allow the entertainment to conclude. This is not necessarily true.

The whole country wants civility. Why don't we have it? It doesn't cost anything. No federal funding, no legislation is involved. One answer is the unwillingness to restrain oneself. Everybody wants other people to be polite to them, but they want the freedom of not having to be polite to others.