One of the most important things we hear is the S.B.A. needs to be ubiquitous. We do all these things, but people still don't know.
Karen MillsSmall businesses want things streamlined, and one of the great successes we're having is less paperwork, faster turnaround times.
Karen MillsI saw the S.B.A. with just enormous potential, and that's what I told the president - this is really a jewel.
Karen MillsI think we've learned that the S.B.A. plays a critical role in providing access and opportunity when the market is not providing that access. We help banks get that money out into the hands of important and viable businesses, particularly those owned by minorities, women, immigrants and veterans.
Karen Mills