If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

The best minute you spend is the one you invest in people

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

Purpose can never be about achievement; it is much bigger.

Your role as a leader is even more important than you might imagine. You have the power to help people become winners.

No one can make you serve customers well. That's because great service is a choice.