If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

All good performance starts with clear goals.

When you're committed to something, you accept no excuses, only results.

Purpose can never be about achievement; it is much bigger.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.