If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

If you don't toot your own horn, someone else will use it as a spittoon.

The key to successful leadership today is influence, not authority.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

Successful organizations have one common central focus: Customers.

You have the power to help people become winners.