A river without banks is a large puddle.

You have the power to help people become winners.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Humility does not mean you think less of yourself. It means you think of yourself less.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Do your best to succeed and push the limits without violating them.

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization.