Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.
We are not just our behavior. We are the person managing our behavior.
Humility does not mean you think less of yourself. It means you think of yourself less.
Have I done what is really important today?
Customer service should not be a department, customer service is everyone's job.
The greatest leaders mobilize others by coalescing people around a shared vision.