The cure for too much to do is solitude and silence.
Knowing where you are going is the first step to getting there.
Successful organizations have one common central focus: Customers.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.
Empowerment is all about letting go so that others can get going.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.