Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

Catching people doing things right is a powerful management concept.

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans.

Anything worth doing does not have to be done perfectly - at first.

As a leader you provide for people only what they can't provide for themselves.

A problem only exists if there is a difference between what is actually happening and what you desire to be happening.

As a servant leader the way you serve the vision is by developing people so that they can work on that vision even when you're not around. The ultimate sin of an effective servant leader is what happens when you are not there. That was the power of Jesus' leadership-the leaders He trained went on to change the world when He was no longer with them in bodily form.