No one can make you serve customers well. That's because great service is a choice.
All good performance starts with clear goals.
A river without banks is a large puddle.
Catch people in the act of doing something right.
The Hoffman Process brings forth spiritual leadership in a person. It made my spirituality come alive. Through the Hoffman Process I actually brought my faith into my daily actions.
Consistency isn't behaving the same way all the time.