Trying is just a noisy way of not doing something.

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

Customer service is not a department, it's everyone's job.

Customer service should not be a department, customer service is everyone's job.

Vision comes alive when everyone sees where his or her contribution makes a difference.