Trying is just a noisy way of not doing something.

People with humility don't think less of themselves, they just think of themselves less.

Customer service should not be a department, customer service is everyone's job.

As a manager the important thing is not what happens when you are there, but what happens when you are not there

Customer service is not a department, it's everyone's job.

I cannot say Who Art in Heaven-If all my interests and pursuits are in earthly things.

When you're committed to something, you accept no excuses, only results.