Consistency isn't behaving the same way all the time.

Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.

Honesty is telling the truth to ourselves and others. Integrity is living that truth.

If you want your people to be responsible, be responsive to their needs.

Connect the dots between individual roles and the goals of the organization. When people see that connection, they get a lot of energy out of work. They feel the importance, dignity, and meaning in their job.

The best way to develop responsibility in people is to give them responsibility.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.