A problem only exists if there is a difference between what is actually happening and what you desire to be happening.
Customer service should not be a department, customer service is everyone's job.
For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.
Catch someone doing something right.
All good performance starts with clear goals.
How many of you would put in front of your house a sign that says gun-free zone?