Customer service should not be a department, customer service is everyone's job.
When you're committed to something, you accept no excuses, only results.
If you want your people to be responsible, be responsive to their needs.
Life is special when you reach out beyond yourself to be a true servant leader for others.
Real communication happens when people feel safe.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.