Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

Things not worth doing are not worth doing well.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

The greatest leaders mobilize others by coalescing people around a shared vision.

When you touch - don't take. Touch people only when you are giving something - reassurance, support, encouragement, whatever

A river without banks is a large puddle.

Business is like tennis. Those who serve well win.