Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

All leaders are permanent learners.

Leadership is about going somewhere. If you and your people don’t know where you are going, your leadership doesn’t matter.

Take yourself seriously but take yourself lightly.

Your mind and a computer have one thing in common: neither of them know the difference between the truth... and what you tell it.

Don't wait until people do things exactly right before you praise them.

Real communication happens when people feel safe.