If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.

Good thoughts not delivered mean squat.

As a leader you provide for people only what they can't provide for themselves.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

Catch people in the act of doing something right.