If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

Positive thinkers get positive results because they are not afraid of problems.

Effective team leaders adjust their style to provide what the group can't provide for itself.

Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.

Your business should be defined, not in terms of the product or service you offer, but in terms of what customer need your product or service fulfills. While products come and go, basic needs and customer groups stay around, i.e., the need for communication, the need for transportation, etc. What market need do you supply?

We can't control everything in life, that's for sure, but we can reach out to the people we love to tell them we love and care about them.

Catching people doing things right is a powerful management concept.