Beware of putting all your focus into results. While results are important, your people should be your number one area of focus.
[Marriage is] like signing a 356-page contract without knowing what's in it.
Take yourself seriously but take yourself lightly.
Vision is a lot more than putting a plaque on the wall. A real vision is lived, not framed.
Customer service should not be a department, customer service is everyone's job.
Vision is knowing who you are, where you're going, and what will guide your journey.