When you stop learning you stop growing.

Anything worth doing does not have to be done perfectly - at first.

For a manager to be perceived as a positive manager, they need a four to one positive to negative contact ratio.

The cure for too much to do is solitude and silence.

Do your best to succeed and push the limits without violating them.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Customer service is not a department, it's everyone's job.