What I've come to realize is that emotional intelligence, which I define as buoyancy, was the only way I knew how to lead, and is, in my option, the only way to inspire real change.

As I was coming up in business, screwing up was not an option in any form.

Survival in the demand economy depends on and requires experimentation, risk taking, and trial and error.

The phrases and language used everyday in an organization can in fact affect the way your team makes decisions and conducts themselves.

As a sensitive and highly intuitive person in the command-and-control corporate world, I always felt miscast.

First, define your credo- the belief system of the organization. Secondly, define your real ambition, or where do you want to go as a collective community.

When your people have determined that you understand their lies in their hearts and are dedicated to their functional wellbeing, they will compensate for your weaknesses and shore up your strengths.