A complaint is a unique opportunity to strengthen the relationship with the client.

‎What color is a chameleon placed on a mirror? ... The chameleon responding to its own shifting image is an apt analog of the human world of fashion. Taken as a whole, what are fads but the response of a hive mind to its own reflection? In a 21st-century society wired into instantaneous networks, marketing is the mirror; the collective consumer is the chameleon.

Humans are the reproductive organs of technology.

We are reaching deep within ourselves to adjust the master knob.

The young are always coming up with the good ideas; it's because they waste time. They follow their passion and do something, not looking for a payoff, just doing what's interesting.

Singularity is the point at which "all the change in the last million years will be superseded by the change in the next five minutes."

I work in a "you scratch my back, and I'll stab yours" kind of a place.