It doesn't work the same way everywhere. The Americans are the most gullible, because they don't like to deny co-workers' requests. People in the former Soviet bloc countries are less trusting, perhaps because of their previous experiences with their countries' secret services.
Kevin MitnickSocial engineering is using deception, manipulation and influence to convince a human who has access to a computer system to do something, like click on an attachment in an e-mail.
Kevin MitnickCompanies spend millions of dollars on firewalls and secure access devices, and it's money wasted because none of these measures address the weakest link in the security chain: the people who use, administer and operate computer systems
Kevin Mitnick