If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

One of the applications of Big Data is giving people the facts, and getting them to understand that their own decision-making is not perfect. And that in itself causes them to change their behavior

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

We want to understand what works here rather than what worked at any other organization.

I don't think you'll ever replace human judgment and human inspiration and creativity because, at the end of the day, you need to be asking questions like, O.K., the system says this. Is this really what we want to do? Is that the right thing?

It's feeling the sense of responsibility, the sense of ownership, to step in, to try to solve any problem - and the humility to step back and embrace the better ideas of others. Your end goal, is what can we do together to problem-solve. I've contributed my piece, and then I step back.

Part of the challenge with leadership is that it's very driven by gut instinct in most cases - and even worse, everyone thinks they're really good at it. The reality is that very few people are.