If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.

We want to understand what works here rather than what worked at any other organization.

The focus on process rather than purpose creates an insidious opportunity for sly employees to manipulate the system.

Part of the challenge with leadership is that it's very driven by gut instinct in most cases - and even worse, everyone thinks they're really good at it. The reality is that very few people are.

It's feeling the sense of responsibility, the sense of ownership, to step in, to try to solve any problem - and the humility to step back and embrace the better ideas of others. Your end goal, is what can we do together to problem-solve. I've contributed my piece, and then I step back.

I don't think you'll ever replace human judgment and human inspiration and creativity because, at the end of the day, you need to be asking questions like, O.K., the system says this. Is this really what we want to do? Is that the right thing?

If your goals are ambitious and crazy enough, even failure will be a pretty good achievement.