Are we going to be a services power? The double-cheeseburger-hold-the-mayo kings of the world?

I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.

Formal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.

From what I've seen, you either get grounded in that kind of positive thinking early on in life or you don't. Establishing priorities and using your time well aren't things you can pick up at the Harvard Business School. Formal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.

The affections are like lightning: you cannot tell where they will strike till they have fallen.

If we screw it up, start over. Try something else.

Don’t just stand there; make something happen.