Are we going to be a services power? The double-cheeseburger-hold-the-mayo kings of the world?

You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.

In the great undertakings, there is glory, even in failure.

The primary skill of a manager consists of knowing how to make assignments and picking the right people to carry out those assignments

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

No matter how I'm doing financially, the Depression has never disappeared from my consciousness. To this day, I hate waste. When neckties went from narrow to wide, I kept all my old ones until the style went back to narrow.

I learned about the strength you can get from a close family life. I learned to keep going, even in bad times. I learned not to despair, even when my world was falling apart. I learned that there are no free lunches. And I learned the value of hard work.