Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.

Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization's makeup and success - along with vision, strategy, marketing, financials, and the like... I came to see, in my time at IBM, that culture isn't just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value.

No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.

I look for people who work to solve problems and help colleagues, I sack politicians.

It is not about bits, bytes and protocols, but profits, losses and margins.

You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

In the end an organization is nothing more than the collective capacity of its people to create value.