Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.

I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.

In the end an organization is nothing more than the collective capacity of its people to create value.

You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

This really is a merger of equals. I wouldn't have come back to work for anything less than this fantastic opportunity. This lets me combine my two great loves - technology and biscuits.

No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.

The rewards system is a powerful driver of behavior and therefore culture.