Every now and then, a technology comes along that is so profound, so powerful, so universal, that its impact will change everything. It will transform every institution in the world. It will create winners and losers, will change the way we do business, the way we teach our children, communicate and interact as individuals.

If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?

For the first month, I listened, and I tried very hard not to draw conclusions

Technology has limitations on what it can accomplish. You do not.

No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.

Everything starts with the customer.

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.