I don't want to use the word reorganization. Reorganization to me is shuffling boxes, moving boxes around. Transformation means that you're really fundamentally changing the way the organization thinks, the way it responds, the way it leads. It's a lot more than just playing with boxes.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

You can never be comfortable with your success, you've got to be paranoid you're going to lose it.

Technology has limitations on what it can accomplish. You do not.

The rewards system is a powerful driver of behavior and therefore culture.

In the end an organization is nothing more than the collective capacity of its people to create value.

Never confuse activity with results.