Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

Lou Gerstner knows how to do a deal, and George Bush Sr., less so.

For the first month, I listened, and I tried very hard not to draw conclusions

I think values are really, really important, but I also think that too many values are just words.

Everything starts with the customer.

The next thing is: we can make IBM even better. We brought IBM back but we're gunning for leadership.

Watch the turtle. He only moves forward by sticking his neck out.