We built this company from the customer back, not from the company out.
You don't get points for predicting rain. You get points for building arks.
No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.
Lou Gerstner knows how to do a deal, and George Bush Sr., less so.
I have always believed you cannot run a successful enterprise from behind a desk.
For the first month, I listened, and I tried very hard not to draw conclusions