I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.

Computers are magnificent tools for the realization of our dreams, but no machine can replace the human spark of spirit, compassion, love, and understanding.

Fixing culture is the most critical − and the most difficult − part of a corporate transformation… In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.

Watch the turtle. He only moves forward by sticking his neck out.

I came to see, in my time at IBM, that culture isn't just one aspect of the game; it is the game.

Customer complaints are the schoolbooks from which we learn.

No institution will go through fundamental change unless it believes it is in deep trouble and needs to do something different to survive.