Technology has limitations on what it can accomplish. You do not.

Visit USA.gov and you'll find thousands of directorates, agencies, boards, offices, and services replete with overlapping responsibilities, ancient priorities, and divided accountability.

I think that my leadership style is to get people to fear staying in place, to fear not changing.

Everything starts with the customer.

I have always believed you cannot run a successful enterprise from behind a desk.

The rewards system is a powerful driver of behavior and therefore culture.

Lou Gerstner knows how to do a deal, and George Bush Sr., less so.