If the practices and processes inside a company don't drive the execution of values, then people don't get it. The question is, do you create a culture of behavior and action that really demonstrates those values and a reward system for those who adhere to them?
The last thing IBM needs right now is a vision.
For the first month, I listened, and I tried very hard not to draw conclusions
Customer complaints are the schoolbooks from which we learn.
I look for people who work to solve problems and help colleagues, I sack politicians.
Technology has limitations on what it can accomplish. You do not.