We read privately, mentally listening to the author's voice and translating the writer's thoughts. The book remains static and fixed; the reader journeys through it.

...when a phone call competes for attention with a real-world conversation, it wins. Everyone knows the distinctive high-and-dry feeling of being abandoned for a phone call, and of having to compensate - with quite elaborate behaviours = for the sudden half-disappearance of the person we were just speaking to. 'Go ahead!' we say. 'Don't mind us! Oh look, here's a magazine I can read!' When the call is over, other rituals come into play, to minimise the disruption caused and to restore good feeling.

After university, I got a job sub-editing and for years I was a literary editor.

In the family of punctuation, where the full stop is daddy and the comma is mummy, and the semicolon quietly practises the piano with crossed hands, the exclamation mark is the big attention-deficit brother who gets overexcited and breaks things and laughs too loudly.

I hate to be treated as if I'm invisible. I get incensed when people talk across me or refuse to catch my eye in a restaurant or shop.

The way people behave towards each other is a measure of their value as human beings.

Thurber was asked by a correspondent: "Why did you have a comma in the sentence, 'After dinner, the men went into the living-room'?" And his answer was probably one of the loveliest things ever said about punctuation. "This particular comma," Thurber explained, "was Ross's way of giving the men time to push back their chairs and stand up.