We read privately, mentally listening to the author's voice and translating the writer's thoughts. The book remains static and fixed; the reader journeys through it.

Do you lend books and DVDs to people? If so, don't you always regret it? All my life I have forced books on to people who have subsequently forgotten all about it. Meanwhile, on my shelves sit many orphaned books loaned to me over the years by trusting, innocent souls - some as long ago as the Seventies.

To some people, the fact that I am not married, or don't have children, would be the reason I have written a book on punctuation.

To those who care about punctuation, a sentence such as "Thank God its Friday" (without the apostrophe) rouses feelings not only of despair but of violence. The confusion of the possessive "its" (no apostrophe) with the contractive "it's" (with apostrophe) is an unequivocal signal of illiteracy and sets off a Pavlovian "kill" response in the average stickler.

It used to be just CIA agents with ear-pieces who walked round with preoccupied, faraway expressions, and consequently regarded all the little people as irrelevant scum. Now, understandably, it's nearly everybody.

I used to help my dad with a stall selling eggs when I was about 12. People were so hard up they would ask for one egg. But mostly no one came by at all. It was very demoralising.

If we looked inside ourselves and remembered how insignificant we are, just for a couple of minutes a day, respect for other people would be an automatic result.