We cannot even let the other person into our hearts or minds unless we empty ourselves. We can truly listen to him or truly hear her only out of emptiness.
M. Scott PeckAn essential part of true listening is the discipline of bracketing, the temporary giving up or setting aside of one's own prejudices, frames of reference and desires so as to experience as far as possible the speaker's world from the inside, step in inside his or her shoes.
M. Scott PeckProblems are the cutting edge that distinguishes between success and failure. Problems ... create our courage and wisdom.
M. Scott PeckWhat people get admired and appreciated for in community are their soft skills: their sense of humor and timing, their ability to listen, their courage and honesty, their capacity for empathy.
M. Scott PeckTo be free people we must assume total responsibility for ourselves, but in doing so must possess the capacity to reject responsibility that is not truly ours. To be organized and efficient, to live wisely, we must daily delay gratification and keep an eye on the future; yet to live joyously we must also possess the capacity, when it is not destructive, to live in the present and act spontaneously. In other words, discipline itself must be disciplined. The type of discipline required to discipline discipline is what I call balancing.
M. Scott Peck