The kinds of errors that cause plane crashes are invariably errors of teamwork and communication.
Malcolm GladwellLiving a long life, the conventional wisdom at the time said, depended to a great extent on who we were-that is, our genes. It depended on the decisions we made-on what we chose to eat, and how much we chose to exercise, and how effectively we were treated by the medical system. No one was used to thinking about health in terms of community.
Malcolm GladwellThe key to good decision making is not knowledge... It's whether our work fulfills us.
Malcolm GladwellThe injunction to be nice is used to deflect criticism and stifle the legitimate anger of dissent.
Malcolm GladwellThe conventional wisdom is often wrong. Crime didn't keep soaring in the 1990s, money alone doesn't win elections, and - surprise - drinking eight glasses of water a day has never actually been shown to do a thing for your health. Conventional wisdom is often shoddily formed and devilishly difficult to see through, but it can be done.
Malcolm Gladwell