Lands' End has undergone three major changes over the past couple of decades. The first was the introduction of an 800 number, in 1978; the second was express delivery, in 1994; and the third was the introduction of a Web site, in 1995. The first two innovations cut the average transaction time-the time between the moment of ordering and the moment the goods are received-from three weeks to four days. The third innovation has cut the transaction time from four days to, well, four days.

Clear writing is universal. People talk about writing down to an audience or writing up to an audience; I think that's nonsense. If you write in a way that is clear, transparent, and elegant, it will reach everyone.

Our first impressions are generated by our experiences and our environment, which means that we can change our first impressions... by changing the experiences that comprise those impressions.

A lot of what is most beautiful about the world arises from struggle.

Happiness, in one sense, is a function of how closely our world conforms to the infinite variety of human preference.

the 10,000hr rule is a definite key in success

That is the paradox of the epidemic: that in order to create one contagious movement, you often have to create many small movements first.