understanding the true nature of instinctive decision making requires us to be forgiving of those people trapped in circumstances where good judgment is imperiled.

understanding the true nature of instinctive decision making requires us to be forgiving of those people trapped in circumstances where good judgment is imperiled.

I don't like things that aren't true.

The particular skill that allows you to talk your way out of a murder rap, or convince your professor to move you from the morning to the afternoon section, is what the psychologist Robert Sternberg calls "practical intelligence." To Sternberg, practical intelligence includes things like "knowing what to say to whom, knowing when to say it, and knowing how to say it for for maximum effect.

I'm convinced that ideas and behaviors and new products move through a population very much like a disease does.

One of the things I think the police have to do is to stop behaving like armies.

Anyone who knows the marketing world knows that ideas come and go, and people latch onto things and think of them as a kind of solution.