I've been in auditions without screens, and I can assure you that I was prejudiced. I began to listen with my eyes, and there is no way that your eyes don't affect your judgement. The only true way to listen is with your ears and your heart. (p.251)

I don't think people are averse to thinking about things in a deep way, but we have limited time and opportunity to think about things in a deep way. I think that's why there is an appetite for non-fiction - it gives people the opportunity to reexamine ordinary experience and be smarter about it.

We tell ourselves that skill is the precious resource and effort is the commodity. It's the other way around. Effort can trump ability-relentl ess effort is in fact something rarer than the ability to engage in some finely tuned act of motor coordination.

Activism that challenges the status quo, that attacks deeply rooted problems, is not for the faint of heart.

The Law of the Few... says that one critical factor in epidemics is the nature of the messenger.

We don't know where our first impressions come from or precisely what they mean, so we don't always appreciate their fragility.

By shifting the balance away from the individual we open the door for the individual. Because we make it obvious that anyone can do it given the right circumstance.