Incompetence is certainty in the absence of expertise. Overconfidence is certainty in the presence of expertise.
Malcolm GladwellOccasions when you can change your mind should be cherished, because they mean you're smarter than you were before.
Malcolm GladwellWhy are man hole covers around?" If you don't knwo the answer to the questions, you're not smart enough to work at microsoft
Malcolm GladwellI always resist seeing my own personal motivation in my work, but I guess it must be there on some level. And I do feel very much that my life follows the kinds of things I talk about in my books. I've always thought of myself as an insanely lucky person, so perhaps the success of my first two books led me to want to examine this phenomenon on some unconscious level.
Malcolm Gladwell