If you're in business it's both a promise and a warning. It says that sometimes little things can cause some little guy to have an overnight success.

You don't want to be first, right? You want to be second or third. You don't want to be - Facebook is not the first in social media. They're the third, right? Similarly, you know, if you look at Steve Jobs' history, he's never been first.

The single most important thing a city can do is provide a community where interesting, smart people want to live with their families.

The difference isn't resources, it's attitude.

You can't concentrate on doing anything if you are thinking, “What's gonna happen if it doesn't go right?

People are experience-rich and theory-poor. I help people organize / make sense of their experiences.

I have a new way of doing things, and I don’t care if you think I’m crazy.