My summers at Apple had taught me that the secret to encouraging creativity and producing the best possible product was to keep people fulfilled and happy. I wanted the people who built salesforce.com to be inspired and to feel valued.

You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

If you look at the top 10 enterprise software companies, a lot of them are important but irrelevant companies. It's really important to be relevant and important.

I have failed a lot in my philanthropy, where I will make philanthropic contributions and they just won't be effective.

Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.

Social embedded business processes that solve concrete needs are key to enterprise social collaboration.

The CMO is expected to spend more on technology than the CIO by 2017.