I have failed a lot in my philanthropy, where I will make philanthropic contributions and they just won't be effective.

All this green stuff is great, it's great we don't have plastic bottles or plastic bags and all of that, but how about some great schools?

Philanthropy isn't just about big gifts; it's about participation. It is about the grace that comes from working together.

Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.

I don't look at business as a zero-sum game. I don't. I've never seen it play out that way in our industry, and I think you innovate and you add value, deliver value back to customers, and you get value back from the world.

Staying relevant is key. When you're telling your story, you better have a modern story to tell. If I was still saying the same story I was saying 10 years ago, it would not be that interesting.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.