Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

Relationships with the media are really important. The media has a more important voice today than it has ever had. We don't advertise. We only have one marketing vehicle, which is editorial, and our ability to get our message out and communicate it effectively.

When I look out from my own business career, I tried to learn from some of the best people, regardless of the industry.

The real joy in life comes from giving. It comes from service. It comes from doing things for other people. That is what is so powerful about this. Nothing will make you happier than giving.

The CMO is expected to spend more on technology than the CIO by 2017.

The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.