Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.

If you look at the top 10 enterprise software companies, a lot of them are important but irrelevant companies. It's really important to be relevant and important.

You need to get to the future, ahead of your customers, and be ready to greet them when they arrive.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.

If there wasn't any competition, I'd be very worried, because it would mean we were not doing very well.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

Philanthropy can be integrated into business. I believe strongly that companies can be incredible agents of good in the world.