Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

Nothing is going to make you happier in your life than giving

My summers at Apple had taught me that the secret to encouraging creativity and producing the best possible product was to keep people fulfilled and happy. I wanted the people who built salesforce.com to be inspired and to feel valued.

I love software and I love technology.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

You must always be able to predict what's next and then have the flexibility to evolve.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.