I love software and I love technology.

If you look at the top 10 enterprise software companies, a lot of them are important but irrelevant companies. It's really important to be relevant and important.

We believe in the art of war. We are trying to get our competition to attack us with angry, virulent energy, so we can transform that into larger market share.

You have chosen the wrong path if it's not fun. And you are probably not taking enough risk if it's not hard and rocky sometimes.

This is what our customers are asking for to take them to the next level and free them from the bondage of mainframe and client-server software.

I've worked with a variety of presidents over the years on both sides of the aisle and congressmen and senators, so I'm not into trying to demonize anybody. It used to be that people would fight like hell on the floor of the house and they'd go have a beer together. Now it's like you're radioactive if you talk to the other side, which keeps us from getting anything done. I'm an independent personally, and I vote for who I believe will make the biggest difference.

The future of communicating with customers rests in engaging with them through every possible channel: phone, e-mail, chat, Web, and social networks. Customers are discussing a company's products and brand in real time. Companies need to join the conversation.