You need to have a beginner's mind to create bold innovation.

The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.

I think a critical part of being successful in our industry is having a beginner's mind

I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

Mult-Tenancyi is really the future of our industry.

One problem we discovered, for example, was that our "create a new account" button was in the wrong place...By simply moving it to the left side, mirroring the way people read, we saw a huge improvement in the way people used the site.

When I look out from my own business career, I tried to learn from some of the best people, regardless of the industry.