You need to have a beginner's mind to create bold innovation.

The secret to successful hiring is this: look for the people who want to change the world.

One problem we discovered, for example, was that our "create a new account" button was in the wrong place...By simply moving it to the left side, mirroring the way people read, we saw a huge improvement in the way people used the site.

I think a critical part of being successful in our industry is having a beginner's mind

Business requires an unbelievable level of resilience inside you, the chokehold on the growth of your business is always the leader, it's always your psychology and your skills - 80% psychology, 20% skills. If you don't have the marketing skills, if you don't have the financial-intelligence skills, if you don't have the recruiting skills, it's really hard for you to lead somebody else if you don't have fundamentally those skills. And so my life is about teaching those skills and helping people change the psychology so that they live out of what's possible, instead of out of their fear.

Customers get vested in certain paradigms of computing, and those large vendors will try to keep those customers in those paradigms of computing for as long as possible. That's where you basically get the term cash cow.

I had one goal. I wanted people to really learn the tools that could change, because I taught finance for years, I network with people in their 20s, obviously, and all ages I've worked with. But I wanted to just take that to another level, and I also, quite frankly, was just angry. I was angry about the level of abuse I saw in 2008 that happened to people. I knew what happened, I had made a fortune during that time because when things melt down - and they're going to again; life is cyclical - it's one of the greatest opportunities in your life.