I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

In business, we say that people overestimate what you can do in a year and underestimate what you can do in a decade. This is true in philanthropy as well.

Staying relevant is key. When you're telling your story, you better have a modern story to tell. If I was still saying the same story I was saying 10 years ago, it would not be that interesting.

The secret to successful hiring is this: look for the people who want to change the world.

Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.

All this green stuff is great, it's great we don't have plastic bottles or plastic bags and all of that, but how about some great schools?