I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It's crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners.

The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

Philanthropy can be integrated into business. I believe strongly that companies can be incredible agents of good in the world.

One problem we discovered, for example, was that our "create a new account" button was in the wrong place...By simply moving it to the left side, mirroring the way people read, we saw a huge improvement in the way people used the site.

You must always be able to predict what's next and then have the flexibility to evolve.

You don't want to be the only car company. When you're the only car company and there's no competition, customers may not know what a car is, the roads may not be developed for cars, there may not be gas stations everywhere.